AI Chatbot & Site Assistant
Trained on your documents, policies, product data and pages — not on general internet text. The engineering that matters is not the chat window, it is making the thing decline to answer when your content does not cover the question, rather than inventing something plausible.
What you get
- Ingestion of your documents, pages and product data
- Retrieval grounded in your content, with citations back to the source
- Refusal behaviour when the answer is not in your material
- Handover to a human, with the conversation attached
- Branded chat interface matched to your site
- Conversation logs and gap reporting — what people ask that you cannot answer
- Monthly tuning against those gaps
Who it suits
Businesses answering the same questions repeatedly by email or phone, especially outside working hours — we're based in Birmingham and build these for businesses across the West Midlands and the rest of the UK.
Questions
How do you stop it making things up?
It answers only from retrieved passages of your own content and cites them. When retrieval returns nothing relevant it says it does not know and offers a handover. We test this deliberately before launch with questions your content cannot answer.
What does the monthly fee cover?
Hosting, model usage within a fair-use band, monitoring, and monthly tuning against the gap report. Very high volumes are re-quoted rather than silently absorbed.
Where is our data stored?
On infrastructure we control in the EU or UK. Your documents and conversation logs are not used to train any third-party model, and access can be restricted to your team only. This is confirmed in writing as part of the project.
How we run a project is set out on our process page, and more general questions are answered in the FAQ.
Works well with
AI Chatbot & Site Assistant is often bought alongside AI Knowledge Base (from £3,950), AI Voice Agent (£1,450 + £249/mo) and AI Workflow Automation (£2,950).
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