Skip to content

AI Chatbot & Site Assistant

Trained on your documents, policies, product data and pages — not on general internet text. The engineering that matters is not the chat window, it is making the thing decline to answer when your content does not cover the question, rather than inventing something plausible.

What you get

  • Ingestion of your documents, pages and product data
  • Retrieval grounded in your content, with citations back to the source
  • Refusal behaviour when the answer is not in your material
  • Handover to a human, with the conversation attached
  • Branded chat interface matched to your site
  • Conversation logs and gap reporting — what people ask that you cannot answer
  • Monthly tuning against those gaps

Who it suits

Businesses answering the same questions repeatedly by email or phone, especially outside working hours.

Questions

How do you stop it making things up?

It answers only from retrieved passages of your own content and cites them. When retrieval returns nothing relevant it says it does not know and offers a handover. We test this deliberately before launch with questions your content cannot answer.

What does the monthly fee cover?

Hosting, model usage within a fair-use band, monitoring, and monthly tuning against the gap report. Very high volumes are re-quoted rather than silently absorbed.